Privacy Policy

Effective Date: October 26th 2026

Last Updated: October 26th 2026

FEC Brands (“we,” “our,” or “us”) owns and operates this website (the “Site”) and represents the following entertainment venues and brands:

Laser Bounce – Queens, Laser Bounce – Long Island, ClawCADE, Q-ZAR, and The Arcade Pros.

By using this Site, you agree to the terms, conditions, and policies set forth below. This Policy complies with applicable U.S. federal laws, New York State laws, and A2P messaging standards.

We collect personal and non-personal information that you voluntarily provide, including:

• Name, email address, phone number, and birthday.
   
• Payment and billing information when you make a purchase or booking.
   
• Communication preferences and marketing opt-ins (email, SMS, etc.).
   
• Automatically collected data, such as IP address, device type, and browsing behavior (via cookies or analytics tools).
   

We use your information to:

• Process bookings, purchases, and memberships.
   
• Communicate about events, offers, and promotions.
   
• Improve our website and customer experience.
   
• Comply with legal obligations and prevent fraud.
   

By opting into our text messaging program, you consent to receive automated marketing and transactional messages from FEC Brands and its represented brands (Laser Bounce – Queens, Laser Bounce – Long Island, ClawCADE, Q-ZAR, and The Arcade Pros) at the phone number you provide.

Key A2P Disclosures:

• Message frequency varies.
   
• Message and data rates may apply.
   
• Consent is not a condition of purchase.
   
• You may opt out at any time by replying STOP.
   
• For help, reply HELP or contact us at admin@fecbrands.com
   

We comply with TCPA (Telephone Consumer Protection Act) and CTIA (Cellular Telecommunications Industry Association) standards, ensuring transparent consent, opt-out procedures, and proper data security for all SMS interactions.

By providing your email address, you agree to receive promotional and transactional emails from FEC Brands and its affiliated venues.

You may unsubscribe at any time via the link in each email.

We use cookies, pixels, and similar technologies to improve functionality and measure performance.

You may control cookies through your browser settings. Some features may not work properly if cookies are disabled.

We take reasonable steps to protect personal information through encryption, secure servers, and restricted employee access.

However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may share information with:

• Service providers (for payment processing, marketing, booking systems, etc.).
   
• Legal authorities when required by law.
   
• Other FEC Brands entities or partner locations for legitimate business purposes.
   

We do not sell or rent your personal information to third parties.

FEC Brands complies with New York State privacy and consumer protection laws, including:

• The New York SHIELD Act for safeguarding customer data.
   
• New York General Business Law § 899-aa for data breach notification.
   
• New York General Business Law § 349 prohibiting deceptive business practices.
   

If you are a New York resident, you have the right to:

• Request access to the personal data we hold about you.
   
• Request correction or deletion of inaccurate information.
   
• Withdraw consent for marketing communications.
   

To exercise these rights, email privacy@fecbrands.com.

Our sites and services are intended for individuals aged 13 and older.

We do not knowingly collect data from children under 13. If we learn we have done so, we will promptly delete that information.

Our Site may contain links to third-party websites.

We are not responsible for their content or privacy practices. Please review their policies before providing any personal information.

We may update this Policy periodically.

Any changes will be reflected with a new “Last Updated” date at the top of this page.

For questions, data requests, or to opt out of communications, contact us at:

FEC Brands

Attn: Privacy Officer

Email: privacy@fecbrands.com

Phone: (516)234-5545

Address: 630 Old Country Road, Suite 0001E, Garden City, NY 11530